Question 1

How to Enroll in the Apple Developer Program

Accepted Answer

All businesses that want to publish an iOS app must:

Acquire a D-U-N-S Number
Enroll in the Apple Developer Program*
Invite Andromeda to their App Store Connect account.

To enroll in the Apple Developer Program, you will need to pay a $99 (USD) annual publisher fee that is charged by Apple.

Requirements to enroll in the Apple Developer Program:

An Apple device, such as an iPhone, iPad, or Mac computer to complete Apple’s two-factor authentication process. Apple requires two-factor authentication for all Apple IDs and requires Developer Account Holders to sign in to their Apple Developer account using two-factor authentication. Two-factor authentication is built directly into iOS, macOS, tvOS, watchOS, and Apple websites which all require an Apple device such as an iPhone, iPad, or iPod touch with iOS 9 and later, or a Mac with OS X El Capitan or later. See, Apple’s Support: Two-Factor Authentication to learn how to set up two-factor authentication on your Apple device.
An Apple ID. You can create an Apple ID using either your personal email address or an email address associated with your business. When creating an Apple ID, keep in mind that Apple will use the email address you choose to bill the annual $99 (USD) publisher fee and email you app updates. Follow this link to learn how to create your Apple ID. Be aware that creat

Question 2

Integrate your menu with Just Eat, Deliveroo & Uber Eats

Accepted Answer

Having you 3rd party orders coming directly into your POS has many advantages

So how do you get set up…

The prerequisites are:

You are an Andromeda POS client with a direct debit in place
Your system is running the latest version (we can quickly update if not)
You have an account setup (being setup) with the 3rd Party platform(s)
Your Menu is in the Andromeda Portal (we will arrange if not and provide you access)

The quickest method to simplify your teams life and get the benefits above is to complete the forms below for the platform required (click on the Logo) and we will take care of the rest which usually takes around 7 working days to be set up.

Sign up now !

| | [![Just Eat](https://storage.crisp.c

Question 3

Stuart Courier Integration

Accepted Answer

If you are asking 'What is Stuart?' then we guess you aren't already using them, but in short Stuart is Europe’s leading on-demand logistics platform which connects businesses to a fleet of geolocalised independent couriers. Their platform allows businesses of any kind of industry to deliver to their customers with speed & efficiency and can be used as a sole provider or just a top-up to your existing team.

The perfect delivery solution for Restaurant & Takeaways

They are food delivery experts

Their independent courier partners are equipped with top of the range thermal bags

Commission-free model

Only pay for deliveries, they don't take any commission on meals unlike marketplaces

Faster than you ever imagined

They pickup and deliver all your meals in less than 30 minutes

Most reliable delivery service

Lunch time, dinner and peaks: They will always have a courier to handle your order (some areas not covered)

How does it work?

Regardless of the source of the order (In-Store, Website, 3rd parties) providing the order is:

A Delivery Order
Pre-paid (Non Cash)
Doesn't contain Extra Large Boxes
Within a Stuart supported area

Then you will be able to select any order (up to 3 at a time) and request a price for a courier to fulfill as well as obtaining an estimated pick up time.

_You are able t

Question 4

Mark items out of stock on your website

Accepted Answer

You've ran out of something and need it taking off the website before someone orders...

You made a mistake on the ordering, or a certain product has been unusually popular, we've all been there, it's never an exact science!

But now you need to make sure you don't get an order from your website that you cant fulfil.

Using the Portal, this is fast & simple to do.

We recommend having the portal saved on your phone or a device in store to save time!

In the Portal, navigate to the "Products" Section.

Then click on the group that the "out of stock" item is in.

Simply click on the product that you've ran out of and click the blue "Manage" button

From here you simply use the sliders to toggle the item as:

In Stock / Out of Stock

This will make the item show as unavailable online

Or, if you want to remove the item from the website completely toggle the

**Ena

Question 5

How to sign up for a Google developer account

Accepted Answer

In order to publish your app to the Google Play market, you need to set up your own Google Developer account. This is also important so you can make updates or changes in your app once it’s already published in the Playstore.

Important Reminder: Google Play charges a $25 (approx. £17) one-time developer fee.

What you'll need to create a developer account for an organization

To create this account, you'll need: (More information is here on what you will need)

1. A D-U-N-S number for your organisation Provided by Dun & Bradstreet, a D-U-N-S number is a unique nine-digit number that is used globally to identify businesses. Google uses your D-U-N-S number to verify your organization. You'll need to verify the information that Google gets from Dun & Bradstreet by providing an official business document.

What is a D-U-N-S number and how can I get one? Assigned to organizations by Dun & Bradstreet, a D-U-N-S number is a unique nine-digit identifier that is widely used to verify businesses. Organizations can use Dun & Bradstreet to see if they already have a D-U-N-S number, or request one for free. Many organizations already have a D-U-N-S number as part of doing business. You should check whether your organization has one before applying for a new one. You can do this by searching the official Dun and Bradstreet website. You can learn more about D-U-N-S numbers by expanding the sections below.

Large organizations may have multiple D-U-N-S numbers for the differe

Question 6

Issues printing

Accepted Answer

When was it last working?

Q: Mark items out of stock on your website

<code>You've&amp;nbsp;ran out of something and need it taking off the website before someone orders...</code> You made a mistake on the ordering, or a certain product has been unusually popular, we've all been there, it's never an exact science! But now you need to make sure you don't get an order from your website that you cant fulfil. Using the Portal, this is fast &amp; simple to do. <code>We recommend having the portal saved on your phone or a device in store to save time!</code> In the Portal, navigate to the "Products" Section. Then click on the group that the "out of stock" item is in. <img src="https://storage.crisp.chat/users/helpdesk/website/25c5e683acaf9600/b641a52a-98e6-4855-9e32-0a4830_1fngqnv.png" alt="" /> Simply click on the product that you've ran out of and click the blue "Manage" button <img src="https://storage.crisp.chat/users/helpdesk/website/7aed94108b987000/4acee400-0d17-4721-86fc-a3f080_z1yapb.png" alt="" /> From here you simply use the sliders to toggle the item as: <img src="https://storage.crisp.chat/users/helpdesk/website/4f2531f3ec0d7000/2fe4c577-4398-4cdd-9450-ce93fe_8fiikm.png" alt="" /> In Stock / Out of Stock This will make the item show as unavailable online <img src="https://storage.crisp.chat/users/helpdesk/website/a071d49f66b49000/a12205f2-f620-487c-b313-e73f3e_nt8ldg.png" alt="" /> Or, if you want to remove the item from the website completely toggle the **Ena

What happened since that? / What were you doing when it stopped working?

Is the printer on

NO - check power supply

YES - Check if there are any red lights, indicating error ON.

YES - restart the printer (turn it off - on)

NO - Does it have paper?

NO - put paper in

YES - Is it feeding paper when you press the FEED button - check for stuck paper in the printer/button may be broken - proceed with next steps/ printer may be broken

What type is the printer - (model, connection,cable, port)

If the printer is connected with a cable - find out to which computer is connected and log in with Team viewer. Proceed with next steps.

Is the printer connected to the computer/network - plug the cable in (both sides)

If the printer is network - log in to any computer and check in Rameses devices on which computer is this printer set up. Log in to that computer and proceed with next steps.

Is the printer installed in Windows?

YES - try to test print

If it doesn't print - proceed with further troubleshooting depending on the connection of the printer

If the printer prints okay from Windows, proceed with POS troubleshooting.

NO - 1. Check how the printer is set in Rameses. If it is set as OPOS - you will need to look for the OPOS console. IF it is set as Legacy direct printer or Legacy Windows - there will be no Windows driver. If it is simply set as ticket

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